Evaluation of Service Delivery to Young People – Internal Report for the Benefits Agency

January 1, 1993


This is the internal report of an evaluation of Benefits Agency practice in relation to 16 and 17 year old claimants in three agency districts – Leeds South, Euston and Hackney. In light of the special problems that exist for this potential group of claimants, it sets out what is required in order to improve both access to ‘severe hardship’ payments and service delivery for 16 and 17 year olds in these areas. The project’s multi-methodological approach involved the collation of official agency documents, self-report questionnaires and group discussions completed with young people, observations of interviews with young people making severe hardship applications and interviews and general discussions with relevant agency personnel.

Internal Report: Enabling Young People: An Evaluation of Service Delivery to 16/17 Year Olds – An Internal Report for The Benefits Agency

Grant Holder: CWASU

Sponsor: The Benefits Agency

  • Project Team:
    Sheila Burton